Multi-Mode Customer Feedback System
Now you can choose to gain customer or patient feedback through kiosks, tablets, mobile, telephone, online or even traditional paper. Our award-winning customer feedback system empowers you to engage with your customers in ways that are truly effective.
By having all your data in one place, analysis and reporting is simplified and crucially, significantly improved.
Reports can be delivered to you in almost unlimited ways. You can access our real-time customer feedback Dashboards or schedule PDF reports to be sent to your email as required.
And real-time 'Live Alerts' can inform you of a drop in service levels or other action areas, which are configured as required. Maybe you would like to be alerted to complaints or positive comments, or maybe a minimum level of service is reached. You decide.