"We selected CRT because of the robustness of their customer feedback solution, but also because of their award-winning validation software that gives us confidence that we are capturing genuine customer comment. More importantly, we have been impressed by their flexibility in responding to different and changing requirements, their positive attitude to find solutions, and their understanding and empathy for our culture and approach."
“CRT has developed specific reports that utilise the exact scoring used in the NHS Employers Engagement Toolkit, which has been extremely helpful.”
“At individual, ward and team level, changes are occurring month on month as teams receive their feedback and constantly strive to respond and improve their services." Tees Esk & Wear Valleys NHS Trust
“CRT’s presentation had the wow factor. There was a sense of everyone stopping and catching their breath as they absorbed some very powerful information. The survey got everyone thinking and talking about a number of the findings. For example, site managers have an annual budget to spend on facilities. The survey highlighted that there were opportunities to deploy those budgets in a more tailored way for each site to deliver specific facilities improvements and ensure bigger impact with our customers."
Everyone Active - Sports and Leisure Management Ltd
"CRT gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."